TopVintage Customer service
100% customer satisfaction has our highest priority. Customer trust and a well earned and impeccable reputation are at the top of our list. We give our very best to deliver Top items with Top service and offer you a pleasant shopping experience during each visit. Therefore we are very proud of our titles of Best Webshop Ladies Fashion 2011, 2012, 2013, 2015 and 2016, Best Fashion Webshop NL 2015 & 2016 rewarded by the National Home Shopping Awards and 'Best Shopping Website of the Year 2015' by Website of the Year.
It's very easy to contact us. You can e-mail or call us with every question concerning items or orders. In the menu on your left, you are able to find all the information concerning our website. Are you still unable to find your answer? Don't worry! We will help you and we will respond within 24 hours to all e-mails, with exception of weekends and Dutch national holidays.
We try to inform our customers the best we can, we create sizing charts for each product, offer detailed productinformation, pictures and we even give styling tips. If you still miss certain information, we will help you as fast as possible to provide you with the information needed. So you need personal advise regarding the fit or have a general question about our website?, then please don't hesitate to contact us. We are happy to help you. Our office hours are Monday - Friday from 9:00 am to 9:00 pm CET, with the exception of Dutch national holidays.
Return / Exchange
Would you like to exchange one or more items, please report this to us by sending an e-mail to: firstname.lastname@example.org. If you would like to return an article, then you don't need to send an e-mail to register your return shipment. Please click here for our complete return policy.
We work on improving our website on a daily basis. If you have any suggestions how we can further improve our site, please tell us! If anything is not to your satisfaction please let us know also! We will try our very best to offer the best solution possible. Besides that, we appreciate all the feedback in order to constantly improve our service and work processes.
Angelique & Team TopVintage
(Curious? Visit our About Us page for a look behind the scenes!)