Share the love!
It makes us so happy to read your cheerful, enthusiastic and at times even funny stories :-D
Do you have a question about our products, sizing or service? Please contact us.
Share the love!
It makes us so happy to read your cheerful, enthusiastic and at times even funny stories :-D
Do you have a question about our products, sizing or service? Please contact us.
The style of this dress was just what I wanted but when it arrived I didn't like the fabric so much and therefore returned it, it didn't hang so nicely on me, pity as I like the flowy swing-style dresses you sell.
Dear Elaine, we regret the fact that you did not like the fabric of the dress. This is a matter of preference of course. It is not a problem at all to return it for a full refund. We wish you lots of fun with the Items you have kept.
Kindest regards,
Sylvia
Customer Service
This is a lovely wool jacket with a wonderful shape to it, however, I decided to get an XL (normally a size 14-16) looking at the measurements as I have a 40" chest, but the sleeves were so long, ending way below my wrists and I'm not a short person at 5'7" and don't have a short body either. Sadly had to return.
Dear Elaine, what a pity that this coat was not perfect for your length. It happens sometimes... Please feel free to return the Coat for a refund of the purchase amount.
Kindest regards,
Sylvia
Customer Service
Pity that the dress fabric wasn't what I expected and the colours didn't really suit me being pale skinned and darker hair, so had to return. I'm sure it will suit other people though.
Hi Elaine, I am sorry to hear that the Dress was not to your liking. Please accept our apologies! Of course we will refund the purchase amount as soon as we have received and processed your return shipment.
Kindest regards,
Sylvia
Customer Service
Really liked the pearl necklace however it seemed small when it arrived and I'm not a large person and have a slim neckline. Even when using the extended chain to make it longer, unfortunately meant that the large silver bead in the middle was off-centre so looked strange not being in the middle of my neckline. so I had to send it back along with the matching bracelet.
Dear Elaine, I'm sorry to hear this item wasn't the perfect accessory for you! Did you know that we always mention the dimensions on the product page? Hopefully you can prevent disappointments in the future with this information :-)
Kind regards,
Nicole
Customer Support
The trousers material is super stretchy which unfortunately, I don't like it. The color and the cut on the other hand, were perfect!
The Bunny 50s Evelyn Pencil Dress is also very stretchy, which was great for my bigger thighs. But the shoulder part is quite wide and it felt really empty, due to my small bust.
I had to return both pieces because they didn't fit me well.
Hi Rebeka, we are sorry to hear that the fit of your Items was not optimal for you. Of course we will refund the purchase amount as soon as we have received and processed your return shipment.
Kindest regards,
Sylvia
Customer Service
This handbag is delightful, perfect for me on so many occasions! Unfortunately, after only a couple of uses (I had only put in a few light things), it is already among the things to bring to be fixed, the handle is completely detached and I very much hope that my shoemaker is able to fix it!
Dear Mouchette, we are so sorry to hear that your handbag has broken! Please accept our apologies! Of course we will contact you to offer you a good solution.
Kindest regards,
Sylvia
Customer Service
I loved the design of this dress, especially since the picture of the dress showed it with a more small-rounded neckline and not a complete sweetheart neckline. When I received it, it was unfortunately a typical sweetheart neckline, and I really hate that style. I'm not sure I will be using the dress, at least not until I have the neckline altered. I costs too much to send it back, so that's not an option.
The dress it self is really nice. It fits snuggly on your body. I am a size 38-40 (10-12, M), and ordered topvintage's size M/10/38. That's a size 12 on the brand apparently.
The fabric is very stretchy which is probably why topvintage sized it down for their sizes. Overall the dress is nice. If you like the sweetheart neckline, you will definitely like this dress :-)
Dear Julie, I'm sorry to hear you had different expectations for the neckline! In the description of the item we do mention that it has a flirty sweetheart neckline. Perhaps you've missed it?
Kind regards,
Nicole
Customer Support