Share the love!
It makes us so happy to read your cheerful, enthusiastic and at times even funny stories :-D
Do you have a question about our products, sizing or service? Please contact us.
Share the love!
It makes us so happy to read your cheerful, enthusiastic and at times even funny stories :-D
Do you have a question about our products, sizing or service? Please contact us.
I got this dress that was delivered to me in Castricum . From there to Cameroon in Africa is too far and cost alot . I am dissapointed with the quality of the material.
It doesn't MERIT the price of the dress.
If possible i could return it but it will cost me more and more. whta to do !
Dear Lilian, I'm sorry to hear you're disappointed!We've already been in touch per e-mail, and you mentioned that you're disappointed in the colour especially. I look forward to your reply to my last e-mail so we can solve the matter.
Kind regards,
Nicole
Customer Service
Heel mooie schoen maar spijtig genoeg enkel gemaakt voor zeer smalle voetjes! De randen snijden onmiddellijk in. Retour dus...
Beste Famke, wat spijtig dat deze Pumps niet voor jouw voeten geschikt bleken te zijn. Onze excuses hiervoor! Zodra we je retourzending ontvangen en verwerkt hebben, betalen we het aankoopbedrag natuurlijk aan je terug.
Groetjes,
Sylvia
Klantenservice
Stunning design on the bag, been lusting after it for ages. Rather disappointing though, not very sturdy construction. I feel the quality is just not good enough for the price, sadly.
Dear Isabel, I'm sorry to hear you're a bit disappointed in the quality! Should something be defective, or should there be a production default, please don't hesitate to contact us so we can offer you a solution :-)
Kind regards,
Nicole
Customer Service
The best bit about this dress is the detachable pinafore panel with straps, which allows you to wear it as a plain skirt as well. I was a little disappointed by the fit and finish. Firstly, this is much closer to ankle length than knee length. I'm a pretty average height: 5'6" (168cm) and I like to wear full circle dresses just below the knee. I had to cut 7" off and restitch the hem. I also made 2 new button holes on each strap because they are too long to wear in parallel lines- maybe they would be ok crossed over at the back. While undertaking this work, I realised the buttons which secure the straps are held in place by one single stitch, so I'll need to redo them as well. I fully intend to take this dress out dancing post-covid and I don't want to lose a button! It is really pretty, but if I didn't have any sewing skills (and/or time to alter it) I would have sent this dress back. Nevertheless I love the design, so hopefully I can make it work.
Dear Morven, I'm sorry to hear you're a bit disappointed! The length is mentioned in our size chart in centimeters and inches. For the other issues I will send you an e-mail today still so we can solve the matter together!
Kind regards,
Nicole
Customer Service
Like it but, xs a bit big (if you´re petite like me). The only real and super important "complaint" is: sleeves are not like in the picture at all. Sleeves for me are very, very important. My blouse looks like a different model from picture. Sleeves are too short, not like the ones in the image. I was wondering to order similar models in a different print but I will not...
Dear Sofia, I'm sorry to hear the sleeves are different on the blouse you've received! I will e-mail you right away so we can solve the matter together!
Kind regards,
Nicole
Customer Service